Return & Refund Policy

At Luxira India, customer satisfaction is important to us. Our return policy is simple and transparent.

🛡 Returns Eligibility

We offer returns only in the following cases:

✔ Damaged product on arrival
✔ Wrong product delivered
✔ Product not functioning as shown

Must be reported within 24 hours of delivery with an unboxing video.

❌ Non-Returnable Items

Because our products are premium, checked, and verified before dispatch, we do not accept returns for:

• Change of mind

• Color or design preference

• Normal wear & tear

• Orders without unboxing video proof

💰 Refunds

If approved, refunds for prepaid/advance payments will be processed within 3–7 working days.

COD orders will be refunded for the shipping advance only.

🔄 Replacement

If eligible, we will send a replacement once we receive inspection approval.

How to request a return:

WhatsApp us: +91 97245 77852
Email: luxiraindia@gmail.com
Include:

• Order ID

• Unboxing video

• Photos of the issue